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Wednesday, March 25 • 1:00pm - 1:40pm
Panel Discussion: Delivering the Omnichannel Promise

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What new delivery options are customers demanding and how are retailers responding? How are payment options linked to better service delivery? How are retailers implementing organisational change to meet shifting demands?

avatar for Michael Durbrige

Michael Durbrige

Head of Omnichannel, B&Q
Mike Durbridge is Director of Omni Channel at B&Q. Mike is accountable for Online, Contact Centres and Retail Technology whilst defining and implementing a customer led, Omnichannel Strategy to transform B&Q into a true Omnichannel Retailer. Prior to joining B&Q in March 2013, Mike spent four years leading the Retail, Online and Contact Centre channels at Vodafone UK, creating the first multichannel operation for Vodafone globally... Read More →

Wednesday March 25, 2015 1:00pm - 1:40pm
Theatre 2: Insight & Customer Experience Conference