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Wednesday, March 25 • 1:35pm - 2:15pm
Panel Discussion: Fulfilling Customer Expectations in the Final Mile

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The final mile can be the most expensive, compacted and unpredictable part of any supply chain management strategy. Getting to the root of customer expectations is half the battle to winning on cost and customer experience. Hear how customers are reacting to ship from store, locker collection, click-and-collect and reduced delivery times. What do customers value more – lower delivery costs v speedier service v more delivery options? Do good partners create loyal customers? How can home delivery providers make or break the reputation of retailers? What is the relationship between customer satisfaction and ROI? 


Speakers
DM

Damian May

Senior Manager - Customer Delivery Technical Training, John Lewis
avatar for Edward Osborne

Edward Osborne

Head of Dropship Operations, Tesco.com
Edward has worked as the Head of Dropship Operations within General Merchandise Online of Tesco Direct for the last two years. Over this time, Dropship fulfilment has significantly evolved and is positioned as a mainstream part of Tesco online
avatar for Stéphane Tomczak

Stéphane Tomczak

Head of eLogistics, Fevad & Ecommerce Europe
Stéphane Tomczak has a double degree in political sciences (Sciences-Po) and business school (HEC) with a strong international specialization. Stéphane has a 10 years experience in eLogistics, first as the Distribution Director for a leading French multichannel retailer active throughout Europe, and is now acting as the head of eLogistics for FEVAD and Ecommerce Europe, the leading French and European e-commerce federations... Read More →


Wednesday March 25, 2015 1:35pm - 2:15pm
Theatre 4 - Retail Delivery EDX Conference