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IRX / EDX

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10:30am PDT

Walking before you run: getting started with marketing automation Workshop 2Danielle Woolley Tag Management in the Era of Smart Data – The Yellow Pages of Canada case study Workshop 3Martin De Backer • Stephane Fulgeanu • Marius Kriening User Generated Content – Put customers at the heart of your content and commerce strategy Workshop 4James Brooke

10:35am PDT

Opening Retailer Keynote: Lessons from an IPO Theatre 1: International and Cross Border ConferenceJohn Roberts Opening Retailer Keynote: Wearable Tech, AR, and VR – What’s on the Horizon for Mobile Retail Theatre 2: Insight & Customer Experience ConferenceMat Braddy Opening Keynote Address: Crystal Ball Gazing: Aligning your Corporate Strategy with New and Shifting Customer Demands Theatre 4 - Retail Delivery EDX ConferenceLuke Massery Opening Keynote Address: Turning Mobile into Money – key challenges and best practices Theatre 3: Mobile In Multichannel ConferenceLysa Hardy

11:00am PDT

Let’s go international! Smart strategies for expanding your e-commerce business across borders. Digital Payments VillageJulian Wallis Want to win incremental sales and compete with the likes of Amazon? Demand-driven selling might just be the answer you’re looking for. Market Places pavilionAndy Stephen

11:10am PDT

Retailer Case Study: Reaching the Connected Consumer: winning strategies for retail and ecommerce on Facebook Theatre 1: International and Cross Border ConferenceDave Morrissey Retailer Case Study: Data and Insight to Build a Connected Customer Experience Theatre 2: Insight & Customer Experience ConferenceNeil Sansom Retailer Case Study: Converting Mobile Traffic into Sales Theatre 3: Mobile In Multichannel ConferenceNish Kukadia Sponsor Case Study: Winning on International Delivery - Senior Representative, WN Direct Theatre 4 - Retail Delivery EDX ConferenceStuart Hill

11:25am PDT

Payments 101: How to Increase Checkout Conversion and Scale Digital Payments VillageSonal Gohil

11:30am PDT

The international marketplaces opportunity Market Places pavilionGreg Zemor

11:45am PDT

Retailer Case Study: Cross Cultural Brand Consistency Theatre 1: International and Cross Border ConferenceStephanie Uhlig Retailer Case Study: Journey Mapping to Transform Customer Experiences Theatre 2: Insight & Customer Experience ConferenceAli Holmes Retailer Case Study: Harmonising Bricks and Clicks Theatre 3: Mobile In Multichannel ConferenceAnnabel Kilner Retailer Case Study: Meeting New Customer Expectations for Speedy, Flexible Delivery and Returns Theatre 4 - Retail Delivery EDX ConferenceMaxim Romain

11:50am PDT

People will buy with mobile - if we let them Digital Payments VillageJon Sheard

12:00pm PDT

International Marketplaces and International Returns: How to grow your business globally and how to deal with returns. Market Places pavilionAl Gerrie

12:15pm PDT

Sell Globally in a Snap with BlueSnap Digital Payments VillageJames Olver

12:20pm PDT

Retailer Case Study: Leading Change in Data Engineering for eCommerce Theatre 2: Insight & Customer Experience ConferenceNeil Martin

12:30pm PDT

Marketplaces Are Eating The World Market Places pavilionBarney Willis

12:40pm PDT

Top 3 tips to improve your cross-border conversion rates Digital Payments VillageMark Sperring

1:00pm PDT

Panel Discussion: Pinpointing Success Factors for Market Entry in Key Global Retail Hotspots Theatre 1: International and Cross Border ConferenceNauman Ahmed • Ashish Jhalani • Jan Mehmet Panel Discussion: Delivering the Omnichannel Promise Theatre 2: Insight & Customer Experience ConferenceMichael Durbrige Panel Discussion: Mobile Technology - The Good, The Bad and The Ugly Theatre 3: Mobile In Multichannel ConferenceChuck Cantrell • Helen Colclough • Stuart McMillan Omni-channel Delivery - winning on customer experience and ROI Theatre 4 - Retail Delivery EDX ConferenceRobyn Doyle

1:30pm PDT

The Future of Payments Digital Payments VillageChris Harvey Seven Marketplace Hacks to Grow Your Online Business Market Places pavilionAaron O’Dowling-Keane Display Advertising is Dead. How Programmatic Will Revolutionise Your Display Advertising Workshop 4Peter Whitmarsh Promises Delivered: Keeping up with the ever increasing delivery expectations of today's customers Workshop 1Jonny Orange • Rory O’Connor • Philip Shaw • TiOsnat Go context-aware or go home. How marketing in 2015 is all about contextualisation that is marketer driven but customer led. Workshop 2Jess Stephens Discover the Power of Personalisation: Getting started with personalisation - Top Tips and Best Practice with Monetate and Boohoo.com Workshop 3Alex Henry • Rebecca Smith

1:35pm PDT

Panel Discussion: Fulfilling Customer Expectations in the Final Mile Theatre 4 - Retail Delivery EDX ConferenceDamian May • Edward Osborne • Stéphane Tomczak

1:45pm PDT

Sponsor Case Study: Building a Trustworthy International Brand Theatre 1: International and Cross Border ConferencePhillip Smith Time is the real digital currency Theatre 2: Insight & Customer Experience ConferenceCristian van Tienhoven Sponsor Case study: Fraud in the Mobile Channel & How to Avoid It Theatre 3: Mobile In Multichannel ConferenceDon Bush

1:55pm PDT

Let’s go International! Digital Payments VillageJulian Wallis

2:00pm PDT

3 ways to boost your profits from international marketplaces Market Places pavilionDeepak Goyal

2:20pm PDT

People will buy with mobile - if we let them" Digital Payments VillageJon Sheard

2:30pm PDT

Retail PPC Agency Secrets: Maximising ROI & Getting the best from your agency Workshop 4Ian Harris

2:45pm PDT

Retailer Case Study: E-commerce as a Growth Driver AND a Brand Builder Theatre 1: International and Cross Border ConferenceJon Wragg Retailer Case Study: Social as A Gateway to Stronger Customer Connections Theatre 2: Insight & Customer Experience ConferenceKarin Berg Retailer Case Study: Mobile as a Gateway to Increased Personalisation Theatre 3: Mobile In Multichannel ConferenceJo French Retailer Case Study: Click and Collect – delivering online shoppers in-store Click and Collect – delivering online shoppers in-store Theatre 4 - Retail Delivery EDX ConferencePaolo Rangoni

3:20pm PDT

Retailer Case Study: Delivering International Success – Overcoming Logistical Challenges Theatre 1: International and Cross Border ConferenceColin Creagh Retailer Case Study: Transcending Channels for a More Connected Customer Experience Theatre 2: Insight & Customer Experience ConferenceMark Steel Retailer Case Study: Wearable Tech, AR, and VR – What’s on the Horizon for Mobile Retail Theatre 3: Mobile In Multichannel ConferenceMat Braddy Sponsor Case Study: Convenience Delivered: exceeding the demands of the modern consumer Theatre 4 - Retail Delivery EDX ConferenceKees de Vos